At Ezekiel Rover, we strive to provide high-quality products for your outdoor adventures. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Policy
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You may return items within 30 days of receiving your order.
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Items must be unused, in original packaging, and in resellable condition.
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Proof of purchase (order confirmation or receipt) is required.
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Non-returnable items: Gift cards, final sale items, and used products.
2. Refund Process
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Once we receive and inspect your return, we will notify you via email regarding approval or rejection.
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Approved refunds will be processed within 5-10 business days back to your original payment method.
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Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
3. Exchange Policy
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We only replace items if they are defective or damaged.
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To request an exchange, contact us with details and photos of the issue.
4. How to Initiate a Return
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Email us with your order details and reason for return.
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Ship your return to the address provided in our response.
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Customers are responsible for return shipping costs unless the return is due to an error on our part.